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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACCCM Architecture & Components | 20% | - Web interface and navigation - System overview and functionality - Server components and services - Database and licensing |
| Topic 2: Maintenance & Troubleshooting | 10% | - Log analysis and monitoring - Backup and restore procedures - Common issues and resolution - Upgrades and updates |
| Topic 3: Installation & Deployment | 25% | - Server installation and configuration - Post-installation validation - License activation and setup - Prerequisites and compatibility |
| Topic 4: Configuration & Administration | 20% | - Roles and permissions - User, agent and extension management - System parameters and settings - Schedule server and automation tasks |
| Topic 5: Integration & Connectivity | 25% | - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Network ports and protocols - Integration with Communication Manager |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
- A. Use the Ping command to test connectivity.
- B. Run Windows netdiagtest.
- C. Use the ODBC connector on Windows to verify communication.
- D. Run Windows Dcdiag.exe tool.
Correct Answer: C 🗳️
The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?
- A. Task
- B. Actions
- C. Schedule
- D. Job
Correct Answer: D 🗳️
A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?
- A. Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
- B. Disable the ACCCM Range Management feature in the Dialing Plan tab.
- C. Check the 'Do Not Sync' box in the Dialing Plan tab.
- D. Enable the ACCCM In Range feature in the Dialing Plan tab.
Correct Answer: D 🗳️
A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?
- A. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2. - B. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2. - C. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2. - D. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.
Correct Answer: B 🗳️
A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
- A. A live user has already logged in to CM using similar login credentials.
- B. The ACCCM license file has expired.
- C. The ACCCM server Remote Desktop is disabled.
- D. The 5022/5023 portTelnet or ssh is disabled in CM.
Correct Answer: D 🗳️
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