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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- D. As part of the configuration, both device profiles and phones need to be added to the pg user account.
Correct Answer: A 🗳️
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What is the goal of identifying a call type?
- A. to ensure the call reaches the agent in the correct queue
- B. to ensure the contact is handled by the correct CCE Routing Script
- C. to ensure the call goes to the correct MRD
- D. to ensure the correct Skill Target is selected
Correct Answer: B 🗳️
Which .bat file displays the status of the VXML server and the applications running?
- A. ResumeApp.bat
- B. Update.bat
- C. Deploy.bat
- D. Stalus.bat
Correct Answer: D 🗳️
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How many clusters of Finesse will a single PG support?
- A. three
- B. four
- C. two
- D. one
Correct Answer: D 🗳️
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Which microapp is used to gather information from the caller?
- A. Get Digits microapp
- B. Get Speech microapp
- C. Play Media microapp
- D. Play Digit microapp
Correct Answer: A 🗳️
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