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Salesforce Certified Business Analyst Sample Questions:

1. Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future Salesforce configuration.
Where should the BA focus the initial impact analysis?

A) Person Accounts
B) Einstein Forecasting
C) Lead Processes

2. A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

A) Support agents
B) Quality assurance testers
C) System developers

3. Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?

A) Understand the project scope.
B) Identify top project priorities.
C) Verify Lightning page loading time.

4. Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?

A) Number of failed test cases divided by total number of test cases
B) number of passed test cases divided by total number of test cases
C) Total number of test cases divided by number of passed test cases

5. Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A) Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
B) Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
C) Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

Solutions: