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ServiceNow CIS-RC Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Entity Framework | 20% | - Entity type and class approach - Entity scoping overview - Entity architecture and relationships |
| Topic 2: Implementation Planning | 5% | - Personas, groups, and roles - Use cases and requirements - Implementation checklist |
| Topic 3: Audit and Advanced Audit | 5% | - Audit lifecycle - Roles and responsibilities - Audit architecture |
| Topic 4: Policy and Compliance | 25% | - Architecture and components - Configuration and setup - Compliance supporting processes - Record lifecycles |
| Topic 5: GRC Overview | 11.67% | - Key terminology - Technical overview - GRC positioning and framework |
| Topic 6: Risk and Advanced Risk | 25% | - Risk record lifecycles - Risk framework and scoring - Configuration and automation - Advanced risk assessment |
| Topic 7: Common Elements and Extended Capabilities | 8.33% | - Regulatory Change Management - Continuous monitoring - Platform common features - Integrations and content packs |
ServiceNow Certified Implementation Specialist - Risk and Compliance Sample Questions:
Question 1
What are some characteristics of the ServiceNow Store? (Choose four.)
A. Applications are built om the ServiceNow platform
B. Some applications are certified by ServiceNow
C. It houses both paid and free applications and integrations
D. Applications are certified by other developers
E. All applications are certified by ServiceNow
F. Applications may be developed by ServiceNow Technology Partners
Question 2
What type of customers may you encounter? (Choose three.)
A. Organization undergoing a full GRC transformation (implementing all three core ServiceNow GRC applications at once or in a phased approach)
B. Organization implementing ServiceNow GRC to help ease their Customer Service organization (using other tools to manage other processes)
C. Organization implementing ServiceNow GRC to help ease their Help Desk organization (using other tools to manage other processes)
D. Organization recently acquired and had some bad audit findings (using ServiceNow GRC to help restart their process)
E. Organization with little to nothing in place already (implementing one or more core ServiceNow GRC applications)
Question 3
The Risk thresholds in the Risk Criteria Matrix (default values) do not line up with company needs. What should you do?
A. Demonstrate Risk scoring scenarios using the default values
B. Use the default values to determine new company approach
C. Identify Risk that will benefit from the default values
D. Configure the Risk Criteria in ServiceNow
Question 4
There is a direct relationship between Entity Class and Entity Type when:
A. They leverage the same reporting
B. There is no direct relationship
C. They have the same Entity Types
D. They have the same Entities
Question 5
The "Add to Update Set" utility is available for download via:
A. ServiceNow Developer site
B. ServiceNow HI support
C. ServiceNow Community
D. ServiceNow store
Solutions:
| Question 1 Answer: A,B,C,F | Question 2 Answer: B,D,E | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: D |






