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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Functions and Roles | - Service desk - Technical management - Application management |
| Topic 2: ITIL Service Lifecycle | - Service Operation
|
| Topic 3: Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
Peoplecert ITIL V3 Foundation Sample Questions:
Question 1
Who owns the specific costs and risks associated with providing a service?
A. The Service Level Manager
B. The Service Provider
C. The Customer
D. The Finance department
Question 2
Which statement BEST represents the guidance on incident logging?
A. Only incidents reported to the Service Desk can be logged
B. All incidents must be fully logged
C. Incidents must only be logged if a resolution is not immediately available
D. The Service Desk decide which incidents to log
Question 3
With which process is Problem Management likely to share categorization and impact coding systems?
A. Incident Management
B. IT Service Continuity
C. Capacity Management
D. Service Asset and Configuration Management
Question 4
Which of the following sentences BEST describes a Standard Change?
A. A pre-authorized change that has an accepted and established procedure
B. A change that correctly follows the required change process
C. A change to the service provider's established policies and guidelines
D. A change that is made as the result of an audit
Question 5
Which of the following is NOT a valid objective of Problem Management?
A. To manage Problems throughout their lifecycle
B. To eliminate recurring Incidents
C. To restore service to a user
D. To prevent Problems and their resultant Incidents
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
