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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
- A. You apply company-level settings to all databases.
- B. You apply account-level settings to a specific database.
- C. You apply account-level settings to all databases.
- D. You apply company-lavel settings to a specific database.
Correct Answer: C,D 🗳️
On what object do you do the mobile checkout process? Choose the correct answer.
- A. an a service call
- B. on an activity of type meeting
- C. on an activity of type assignment
Correct Answer: C 🗳️
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
- A. Missing skills
- B. Work time pattern
- C. Availability status
- D. Booked assignments
Correct Answer: A,C 🗳️
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
- A. Closed
- B. In execution
- C. In dispatching
- D. In planning
Correct Answer: B 🗳️
How Do I notify a technician that he has received a new job? Choose Two correct answers.
- A. I cannot notify my technician automatically with SAP FSM.
- B. I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
- C. I can change a company setting which enables Device Notifications
Correct Answer: B,C 🗳️
