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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A. 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
B. 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
C. 情報セキュリティリスク評価は年に1回実施する必要があります。
D. 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。

Question 2

プロセスオーナーとプロセスマネージャーの違いは何ですか?

A. プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。
B. プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。
C. プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
D. プロセス所有者はディレクター、プロセス管理者はマネージャーです

Question 3

サービスデスクに関連する最も一般的なプロセスは何ですか?

A. 変更管理
B. インシデント管理
C. 構成管理
D. サービスレベル管理

Question 4

CobiT の目的は何ですか?

A. 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
B. IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C. サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D. プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。

Question 5

インシデント管理手順では何を定義する必要がありますか?

A. 問題の記録
B. 事件の拡大
C. 構成管理データベース (CMDB) の不備の記録
D. 緊急変更の実施

Solutions: