About Microsoft MS-720 Exam

Certification Topics of Microsoft MS-720 Exam

Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Plan and configure Microsoft Teams clients and devices (5-10%)
Optimize network performance (5-10%)
Configure and manage Microsoft Teams Phone for voice users (15-20%)
Plan and configure Direct Routing (15-20%)
Plan and configure Microsoft Teams Phone (25-30%)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720

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Microsoft MS-720 Exam Syllabus Topics:

Section	Weight	Objectives
Maintain and troubleshoot Teams voice	20%	- Monitor voice quality 1. Quality of Service (QoS) troubleshooting 2. Call analytics and reporting - Troubleshoot voice issues 1. Connectivity and routing issues 2. Call failure diagnosis
Manage Teams voice security and compliance	20%	- Security configuration 1. Calling policies enforcement 2. Session border controller configuration - Compliance and governance 1. Call records policies 2. Emergency address management
Configure and manage Microsoft Teams Phone	35%	- Manage voice users and numbers 1. Configure emergency calling 2. Assign phone numbers - Configure PSTN connectivity 1. Operator Connect setup 2. Direct Routing configuration 3. Calling Plans configuration
Plan and design Microsoft Teams Phone solution	25%	- Plan Teams Phone architecture 1. Plan PSTN connectivity options 2. Identify voice requirements - Design calling policies and voice routing 1. Voice routing policies 2. Dial plans and normalization rules