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IBM 00M-642 Exam Syllabus Topics:

IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

Question 1

How do you measure the value of a Social Business implementation for a customer?

A. By measuring key outcome-based goals that track return on investment for key strategies
B. By the size of the purchase order they sign
C. By how many "likes" they get on their Facebook page
D. By how satisfied the employees are

Question 2

What is the flagship (leading product) of IBM social software?

A. IBM WebSphere
B. IBM Connections
C. IBM Tivoli Manager
D. IBM Lotus Quickr

Question 3

What is one of the goals when first meeting with customers?

A. Provoke your customer to thought and action as to how Social Business is changing how we work.
B. Determine how much budget they have
C. Deliver high-pressure sales tactics to close the deal
D. Ask them which products they are going to buy today

Question 4

What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A. Files
B. Docs
C. Forms
D. Folders

Question 5

What is one of the key strategies that companies should be looking at to build a social business agenda?

A. Engage your IT manager as the leader of your social business agenda
B. Networkyour entireinfrastructure with bi-directional, unfettered Internet access
C. Align your strategy for maximum profit
D. Gain social trust

Solutions: