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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.

A) RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport-
B) An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.
C) RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
D) Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.

2. Identify the format in which date values are specified in the where clause of a ROQL query by using Connect for PHP.

A) ISO8601 using the UTC time zone
B) the format specified by the dtf_short_date configuration setting and evaluated using the time zone specified by the tz_interface configuration setting
C) UNIX time stamp format
D) yyyy-mm-dd format and evaluated using the time zone specified by the tzinterface configuration setting

3. You have been tasked with implementing the Syndicated ConditionalChatLinkwidget on an external page.
Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?

A) custom-fields: "54:8"
B) custom_fields: "{\"8\":\"54\">
C) custom-fields: "{"54":"8"}"
D) custom_fields: "{\"S4\":\"8\"}

4. Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.

A) Implement a distinct model for each of your addins to avoid network contention.
B) Update your user interface thread from your network-call thread to allow real time status updates.
C) Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
D) Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
E) Run network calls within a separate thread to avoid locking the user interface.

5. Which two methods can be used in the Connect for PHP API to obtain the error code and error text when the connectAPiError exception is thrown?

A) errorCodeO
B) getMessageO
C) logMessageO
D) getCodeO
E) errorMessags()

Solutions: