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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Extensibility | - Integration with external systems - APIs and customization options |
| Knowledge Management | - Knowledge base structure and maintenance - Content creation and publishing |
| RightNow CX Cloud Service Overview | - Cloud service architecture and components - Core concepts of Oracle RightNow CX |
| Agent Desktop and Service Console | - Agent workspace navigation and usage - Case management processes |
| Administration and Configuration | - Business rules and workflow configuration - User and role management - Site configuration and setup |
| Reporting and Analytics | - Analytics and performance tracking - Standard reports and dashboards |
| Customer Portal and Experience | - Self-service portal configuration - Customer interaction channels |
