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CompTIA 220-1102 Exam Syllabus Topics:

Topic	Details
Topic 1	Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.
Topic 2	Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.
Topic 3	Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client desktop.
Topic 4	Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.

Reference: https://www.comptia.org/certifications/a

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CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

A. net use
B. Group Policy
C. regedit
D. User Accounts
E. Network and Sharing Center

Reveal Solution Discussion 0

Correct Answer: B 🗳️

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Question #2

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

A. perfmon.msc
B. taskschd.msc
C. Eventvwr.msc
D. lusrmgr.msc

Reveal Solution Discussion 0

Correct Answer: B 🗳️

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Question #3

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

A. Install a different endpoint solution.
B. Run a full antivirus scan.
C. Power off the machine.
D. Remove the LAN card.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #4

A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

A. Adjusting the spam gateway
B. Adjusting AV settings
C. Providing user training
D. Updating firmware for the spam appliance

Reveal Solution Discussion 0

Correct Answer: C 🗳️

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Question #5

The following error is displayed on a user's computer screen:
No operating system found
Which of the following is the first troubleshooting step a technician should complete?