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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) database
B) system and calling lists
C) data/stat files
D) system configuration files

2. Which backup would contain a complete image of the system on Proactive Contact?

A) Create Bootable Backup
B) Complete System
C) System Configuration Files
D) System and Calling Lists

3. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
B) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
C) Supervisors have to start the shadow jobs at the start of the day.
D) There can be more than one shadow job configured per calling list.
E) Completion Code 98 and 19 are associated with Agent Owned Recall.

4. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Manage/Write
B) Read/Job control/Write
C) Read/Write/Execute
D) Read/Edit/Execute

5. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
B) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
C) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
D) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
E) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.

Solutions: