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Avaya 33160X Exam Syllabus Topics:

Section	Objectives
Monitoring and Troubleshooting	- System Monitoring 1. Event Logging 2. Alert Management 3. Capacity Analysis 4. Performance Monitoring - Troubleshooting 1. Log Analysis 2. Issue Identification 3. Service Recovery Procedures 4. Diagnostic Tools
System Architecture and Installation	- Platform Requirements 1. Network Requirements 2. Hardware Specifications 3. Software Prerequisites 4. Security Requirements - Installation Procedures 1. Service Validation 2. Initial System Setup 3. Database Configuration 4. Server Installation
Maintenance and Support	- Support Operations 1. Incident Resolution 2. System Documentation 3. Operational Best Practices 4. Support Escalation Procedures - System Maintenance 1. Patch Management 2. Software Updates 3. Backup and Restore 4. Database Maintenance
Workforce Engagement Solution Overview	- Solution Components 1. Deployment Models 2. Licensing Overview 3. Core Features and Capabilities 4. Workforce Engagement Architecture
Configuration and Administration	- Integration Management 1. Data Synchronization 2. Contact Center Integration 3. PBX Integration 4. Third-Party Application Integration - System Configuration 1. Role-Based Access Control 2. User Management 3. Recording Policies 4. Workflow Configuration

Avaya Workforce Engagement Support Certified Sample Questions:

Question #1

Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A. Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
B. The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
C. The Framework components can be installed in a workgroup environment.
D. Date center servers can be split in multi-domain forests.
E. The Framework components can be installed using a Management Service Account (MSA).

Reveal Solution Discussion 0

Correct Answer: A,B,E 🗳️