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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
B) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
C) The Framework components can be installed in a workgroup environment.
D) Date center servers can be split in multi-domain forests.
E) The Framework components can be installed using a Management Service Account (MSA).

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can optimize the workforce.
B) It can provide expert agent selection distribution.
C) It can enrich interactions.
D) It can generate real time reports.
E) It can improve processes.

3. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Antivirus installation
B) SSL certificates preparation
C) Firewall configuration
D) Prepare SSRS for reports ingestion.
E) SR tool software installation

4. What is configurable in Enterprise Manager?

A) QM functions
B) WFM shifts
C) Integration Services
D) Work patterns

5. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It sets up recorder roles, which define the functionality of servers
B) It connects Recorder with the third-party system
C) Itassignscall buffer disk settings an logical drives to the contact recording environtment
D) It captures and processes events from server interfaces

Solutions: