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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Maintenance | 10% | - Log analysis and service monitoring - Post-implementation maintenance tasks - Common installation and configuration issues |
| Implementation Preparation | 20% | - Network and telephony prerequisites - Pre-installation requirements and planning - Architecture and components overview |
| Installation Process | 25% | - Avaya Aura Contact Center core components installation - Media Server and Communication Manager integration - Agent workstation software setup |
| System Configuration | 30% | - User, agent, and skill management - Orchestration Designer application setup - High availability and switchover configuration - Contact Center Manager Server (CCMS) configuration |
| Validation and Testing | 15% | - Performance and redundancy validation - System functionality verification - Call flow and routing testing |
