Avaya 6402 : Avaya IP Office Implementation

6402 real exams

Exam Code: 6402

Exam Name: Avaya IP Office Implementation

Updated: Aug 14, 2026

Q & A: 63 Questions and Answers

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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Topic 1: Applications and Unified Communications- Integrated applications
  • 1. Voicemail configuration
    • 2. Mobility and remote worker support
      • 3. one-X Portal and collaboration features
        Topic 2: IP Office Solution Architecture- Platform fundamentals
        • 1. IP Office editions and components
          • 2. System architecture
            • 3. Deployment scenarios
              Topic 3: Troubleshooting- Problem diagnosis
              • 1. Endpoint registration problems
                • 2. Call processing issues
                  • 3. Diagnostic and monitoring tools
                    • 4. SIP and network troubleshooting
                      Topic 4: System Maintenance and Verification- Operational management
                      • 1. Software upgrades
                        • 2. System testing and validation
                          • 3. Backup and restore procedures
                            Topic 5: Installation and Initial Configuration- System deployment
                            • 1. Hardware installation
                              • 2. Software installation and licensing
                                • 3. Initial system configuration
                                  Topic 6: User and Telephony Configuration- Endpoint configuration
                                  • 1. Hunt groups and call routing
                                    • 2. IP phones and digital phones
                                      • 3. User profiles and extensions
                                        Topic 7: Networking and SIP Integration- Network services
                                        • 1. SIP trunk configuration
                                          • 2. Security and firewall considerations
                                            • 3. LAN and WAN connectivity

                                              Avaya IP Office Implementation Sample Questions:

                                              1. Which two applications are provided with the Unified Communications Module? (Choose two.)

                                              A) VoiceMailPro
                                              B) Monitor
                                              C) One-X@ Portal
                                              D) IP Office Manager
                                              E) System Status Application


                                              2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?

                                              A) yellow2meterinterconnect cables
                                              B) a Standard 19" Rack
                                              C) an Uninterruptable Power Supply
                                              D) an IP400 Rack Mounting Kit


                                              3. On a customer system only three out of four analog trunks are connected to a provider. What should be configured for the fourth trunk port?

                                              A) TheIncoming Call Route needs to be set to DataCall.
                                              B) The Line Appearance ID should be set to 700.
                                              C) The Line GroupID needs to be set toDefault.
                                              D) The Trunk has to be set to Out of Service.


                                              4. Which statement about upgrading an existing IP Office system is true?

                                              A) You need a new SD card.
                                              B) You can upgrade at any time with no additional requirements.
                                              C) You have to purchase all licenses again.
                                              D) You can upgrade only at midnight.
                                              E) You need an upgrade license.


                                              5. A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?

                                              A) Hot Desk User
                                              B) Standard User
                                              C) No User
                                              D) Remote Manager
                                              E) Agent


                                              Solutions:

                                              Question # 1
                                              Answer: A,C
                                              Question # 2
                                              Answer: B
                                              Question # 3
                                              Answer: D
                                              Question # 4
                                              Answer: E
                                              Question # 5
                                              Answer: A

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