Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

70-404 real exams

Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Jul 25, 2026

Q & A: 165 Questions and Answers

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Data Warehouse- Reporting configuration
  • 1. SSRS integration
    • 2. Standard and custom reports
      Topic 2: Service Desk and Incident Management- Problem management
      • 1. Root cause analysis processes
        • 2. Problem record handling
          - Incident management workflow
          • 1. Incident lifecycle configuration
            • 2. Work item templates and queues
              Topic 3: Deploying and Configuring System Center Service Manager- Installation and initial configuration
              • 1. Prerequisites and system requirements
                • 2. Service Manager management server setup
                  - Management packs configuration
                  • 1. Importing and customizing management packs
                    • 2. Service Manager data warehouse integration
                      Topic 4: Configuration Management Database (CMDB)- Service asset and configuration items
                      • 1. CI classes and relationships
                        • 2. Discovery and synchronization
                          Topic 5: Security and Access Control- User roles and permissions
                          • 1. Role-based access control (RBAC)
                            • 2. Active Directory integration
                              Topic 6: Service Catalog and Request Fulfillment- Service offerings
                              • 1. Service request workflows
                                • 2. Request offerings configuration

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