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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| File System | 5% | - Evaluate and isolate file system problems |
| iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Applications | 5% | - Evaluate and isolate application issues in OS X |
| Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Installation | 5% | - Evaluate and isolate OS X installation problems |
| Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
Apple OS X Yosemite Troubleshooting Sample Questions:
DRAG DROP
The Mac will emit tones at startup if the machine is not passing initial tests. Match the correct tone to the symptom.
Drag the Tone from the left column to the gray box next to the Symptom in the right column.
Correct Answer:
Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?
- A. The keyboard is turned on and ready to be paired with her computer.
- B. The keyboard is out of range and needs to be moved closer to the device it is paired with.
- C. The keyboard has low battery and the batteries need to be replaced.
- D. The blinking indicates the keyboard is paired to another device.
Correct Answer: B 🗳️
At which stage in the startup process does the Mac know which startup disk to choose?
- A. Boot Loader
- B. Firmware
- C. Software
- D. Hardware
Correct Answer: A 🗳️
Patrick explains, I am repeatedly prompted to enter my admin password when I am installing OS X( but I do not use a password. I just leave it blank. How do I get past this and get OS X installed?" How should you respond?
- A. The OS X Installer will not accept a blank administrator password. You will need to change the password for that administrator account in the Users & Groups pane of System Preferences before you try to install OS X."
- B. "You can create a Standard user account on the machine, set a password, and install OS X while logged in with that user account"
- C. Enter 'apple' for the password during installation. You will be prompted to change your password when installation is complete."
- D. "You may use your Apple ID password instead of the administrator password when prompted."
Correct Answer: A 🗳️
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William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
- A. /System/Desktop Pictures
- B. /Library/Desktop Pictures
- C. /System/Library/Desktop Pictures
- D. -/Library/Desktop Pictures
Correct Answer: B 🗳️
