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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Pricing Plan Entry, with type as Price and charge type as Recurring
B) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
C) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
D) A Pricing Variable, with type as Price and charge type as Recurring

2. An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?

A) Test the order creation: Order can't be created for the account older than 365 days.
B) Test the product eligibility: The product will not be not available for accounts older that 365 days
C) Test the account creation: Accounts older than 365 days will not be qualified for creation.
D) Test the account creation: Accounts younger than 365 days won't be qualified for creation.

3. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Configure Prince Quote (CPQ)
B) Energy and utility Base
C) Contract Lifecycle Management (CLM)
D) Service Cloud

4. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
C) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D) The billing system can query Salesforce every night to retrieve changes made to contacts.

5. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

Solutions: