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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Messaging and Communication Services | - Email setup and synchronization - Messaging troubleshooting - BlackBerry Hub configuration |
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - BlackBerry 10 OS fundamentals - Device hardware and software components |
| Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
| Device Setup and Configuration | - Initial device activation and setup - User profile and account configuration - Network and connectivity configuration |
| BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - BES10 architecture and components - Policy and compliance management |
BlackBerry 10 Support Specialist Sample Questions:
What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?
- A. BlackBerry Administration Service client, Devices>connected devices>Backup
- B. BlackBerry Desktop Manager
- C. From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card
- D. BlackBerry Link
Certificates can be manually imported on the handheld by going to:
- A. Settings. Security and Privacy, Certificates, Import.
- B. Options, Certificates, Import.
- C. Settings. Network Connections, Certificates.
- D. Options, Security, Import.
When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?
- A. The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
- B. The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
- C. The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
- D. The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
A user reports that their Email account is reporting an error that states "Your Device is not connected to a network ". What is the cause?
- A. Wireless carrier data is not connected
- B. Wi-Fi radio is enabled
- C. NFC is connected to external device
- D. Bluetooth radio is not connected to the wireless network
Performing a Security Wipe will delete which of the following?
- A. All PIM information, pictures or videos but not downloaded applications
- B. All data on the device including any pictures or videos, and downloaded applications
- C. All data from the work perimeter
- D. If work perimeter does not exist then all data but not downloaded applications
