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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following statements is considered to be a KPI activation tool?

A) Heinrich's Pyramid
B) Ishikawa diagram
C) Data gathering process map
D) Performance Healthogram

2. Which KPI is suitable for measuring the following objective: "Improve process performance"?

A) Processes improved to the desired level (%)
B) Processes (#)
C) Hours spent on process improvement (#)
D) Deliver process performance improvement project by 31 December

3. Which of the following statements is an initiative?

A) Processes optimized (%)
B) Reduce operational ... (incomplete statement)
C) None of the answers
D) CRM system implementation project

4. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Achieve high service quality
B) Service quality rating
C) Quality services
D) Service quality project

5. Which of the following statements is a technique used for KPI data gathering?

A) Data custodian
B) Sending reminder email
C) KPI documentation form
D) Data gathering process map

Solutions: