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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Fundamentals | - IT service management principles and lifecycle - Incident vs. service request differentiation - Basic SAP support process overview |
| Topic 2: Service Quality and Continuous Improvement | - Problem management concepts - Process optimization in support operations - Performance reporting and KPIs |
| Topic 3: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 4: Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization - SLA management and tracking |
| Topic 5: SAP Solution and Support Tools | - Incident analysis and root cause identification - Monitoring and reporting tools - SAP Solution Manager overview |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which of the following features are supported by the SAP Note Assistant? (Choose two)
- A. Automatic implementation of Java corrections
- B. Creation of internal memos in customer messages
- C. Implementation of any note that can be implemented automatically by an SAP Note
- D. Checks if a given note can be implemented automatically
Correct Answer: C,D 🗳️
What does each trace in the SQL trace correspond to?
- A. Exactly one execution step of a statement at database level
- B. Exactly one ABAP statement
- C. Exactly one Open SQL statement
- D. Exactly one Native SQL statement
Correct Answer: A 🗳️
Which transactions will usually give you information about an update that terminated with an error message? (Choose two)
- A. ST11
- B. SM12
- C. SM13
- D. SM21
Correct Answer: C,D 🗳️
What can you do with Data Dictionary? (Choose two)
- A. Lock a database table against any change by an ABAP program.
- B. Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
- C. Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
- D. Define ABAP coding.
Correct Answer: B,C 🗳️
What is the ABAP Dictionary used for? (Choose two)
- A. To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
- B. To maintain ABAP programs.
- C. To define database objects, for example, tables and views on the Database.
- D. To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
Correct Answer: C,D 🗳️
