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What is the ServiceNow CIS-EM Exam?
The ServiceNow CIS-EM exam is for IT professionals who plan, design, and implement ServiceNow's Event Management module. Candidates are expected to have experience working with the Event Management application, including knowledge of the features and capabilities of the application and configuration details of the Event Management database. Certify individuals for their knowledge and proficiency in using the ServiceNow platform Provide a career path for professionals who want to gain recognition for increasing levels of expertise and broaden their career opportunities they can easily prepare for Certification exam with CIS-EM Dumps. ServiceNow CIS-EM act as a primary tool to help customers select consultants, partners, and vendors that have the right skillset and experience to deliver real value to customers Act as a means by which employers can promote employees or reward individuals who have gained additional knowledge or increased their skill set by taking ServiceNow training courses or participating in other ServiceNow learning activities.
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What skills are measured by the ServiceNow CIS-EM Exam?
The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.
The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:
- Create, update, and test event-based custom objects and fields.
- Create integration between ServiceNow and an external application using web services. (This objective may be new.)
- Create, update, and test event-based automation.
- Understand the ServiceNow event management process, including event types and the workflow that processes event data.
- Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
- Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Configuration and Use | 34% | - Event processing and event rules - Filters, thresholds, and correlation logic - Scripting (regex, JavaScript, PowerShell) |
| Topic 2: Event Sources | 10% | - Push vs pull event sources - Agent Client Collector (ACC) monitoring - Monitoring connectors |
| Topic 3: Alerts and Tasks | 30% | - Incident creation and Service Operations Workspace - Correlation rules and aggregation - Alert lifecycle and alert records |
| Topic 4: Architecture and Discovery | 13% | - Monitoring process and validation - CMDB integration concepts - Discovery and MID Server architecture |
| Topic 5: Event Management Overview | 13% | - Event Management features and architecture overview - Operator workspace and alert intelligence concepts - ITOM solution positioning and customer challenges |
