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What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Examination platform: Online proctored or on-site
Language of Exam: English
Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.
Number of questions: 60
Passing score: 70%
Duration of Exam: 130 minutes

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

Introduction to Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

The Service Mapping (CIS-SM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified SM Implementation Specialist. The Service Mapping (CIS-SM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SM applications.

This CIS-SM exam test is intended for SM implementation specialists and shows how components of SM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Service Mapping. This exam is divided into 5 different modules. Check out the CIS-SM practice exams for a better understanding of how these modules are spread in the exam.

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ServiceNow CIS-SM Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Event Management	10%	- Engagement Readiness 1. Implementation planning - Event Management Overview 1. Integration with Service Mapping
Topic 2: Machine Learning	10%	- ML Powered Mapping 1. Mapping Service Candidates 2. Service Mapping Workspace 3. Implementation - Service Mapping Methods 1. Guidance on Service Mapping Methods
Topic 3: Configuration Management Database	15%	- CMDB Identification and Reconciliation 1. Datasource Precedence Rules 2. Identification Rules 3. Reconciliation Rules 4. CMDB De-duplication Tasks - CI Class Management 1. CMDB Relationships 2. CMDB Tables 3. Reclassification 4. CI Class Manager 5. CMDB Health Dashboard
Topic 4: Service Mapping Configuration	20%	- Service Mapping Process Flow 1. Troubleshooting 2. Discovery Log 3. Process flow - Setup and Configuration 1. Configuration files 2. Tuning 3. Icons 4. IP ranges 5. MID Servers 6. Applications - Service Configuration 1. Technical Services 2. Credentials 3. Service Groups 4. CI Types 5. Service creation 6. Entry points 7. Schedules 8. Service Maps
Topic 5: Service Mapping Pattern Design	30%	- Pattern Designer 1. Debug 2. Steps 3. Command Line Console 4. Temp variables - Application Identification and Connection Sections 1. Troubleshooting 2. Identification and Connection Sections 3. Patterns - Operations 1. Parse file 2. Parse variable 3. Parsing strategies 4. Match - Scripting 1. SNMP 2. Command Line 3. Regex 4. WMI 5. SSH
Topic 6: Discovery Configuration	15%	- Discovery Process Flow 1. Discovered Device 2. ECC Queue 3. Status 4. PCIE Phases - Discovery Setup and Config 1. Behaviors 2. IP Services 3. MID Servers 4. Schedules 5. Clusters - Discovery Troubleshooting 1. Credentials 2. Duplicates 3. Authentication Errors 4. Discovery Errors