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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

You have picked a message from the queue.
What are your next steps? (Choose two)

A. Try to guess what the customer might want to have.
B. Ask the customer for their usernames and passwords.
C. Search for notes and confirmed messages.
D. Get a thorough understanding of the issue from the information given in the message.

Question 2

You opened a message and want to request for an update.
How can you do that?

A. Via SAP Service Marketplace
B. Via e-mail
C. Via the report Synchronize Messages (RNOTIFUPDATE01)
D. Via the action Update Message with SAP

Question 3

Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A. Use wild cards.
B. Use the search filter.
C. Use the customer Id.
D. Increase the numbers of search terms.

Question 4

As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A. Customers require their own installation of SAP Solution Manager.
B. Customers do not require their own SAP Solution Manager installation.
C. Customers need to install SAP Solution Manager and the partner needs to connect to it.
D. Customers and partner need to have SAP Solution Manager clustered.

Question 5

You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A. The steps which you performed to reproduce the issue.
B. All relevant information you have gathered.
C. Username and password in your internal message notice.
D. SAP Notes that have not been tested yet.

Solutions: