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SAP C_FSM_2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Crowd Workforce: SAP Field Service consultants get knowledge about Crowd service and its benefits in this topic.
Topic 2	Smartforms: This topic gives SAP Field Service consultants familiarity about the use cases of Smartforms and how to create and use them.
Topic 3	Customer Self-Service: This topic explains key concepts related to entire end-to-end execution steps.
Topic 4	Analytics and Reports: Sub-topics cover analytic reports in SAP Field Service Management. This topic also equips SAP Field Service consultants how to effectively analytic reports for reporting purposes.
Topic 5	Mobile SAP Field Service Management application: This section explains the characteristics of mobile Field Service Management application. Moreover, the topic explains to SAP Field Service consultants how to accept, execute and close a service call.
Topic 6	Planning and Dispatching: This area of the exam measures knowledge of SAP Field Service consultants about the features of Planning and Dispatching.
Topic 7	Master Data Management: In this section, SAP Field Service consultants get knowledge about components of Master Data Management. The topic covers the usage of the data model within SAP Field Service Management.
Topic 8	Architecture and Administration: Main architectural components and basic features of the administration module are discussed here. Moreover, SAP Field Service consultants get knowledge about accessing company settings, permission settings, and business rules in this topic.
Topic 9	Business Rules: In this topic, SAP Field Service consultants learn about advantages and usage of major business rules.

Reference: https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management

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