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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Design | 25% | - Security and compliance considerations - Capacity planning and network design - Requirement analysis and solution planning - High availability and disaster recovery design |
| Topic 2: AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications |
| Topic 3: Presales Capability and Case Analysis | 25% | - Solution proposal and quotation preparation - Competitive analysis and differentiation - Common questions and solutions - Typical project cases and best practices |
| Topic 4: AICC Solution Overview | 20% | - Architecture and components of AICC solution - Basic concepts and positioning of AICC - Typical application scenarios and value |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?
- A. CTI Server
- B. ICD Router
- C. Session Border Controller (SBC)
- D. VoIP Gateway with both TDM and SIP interfaces
Correct Answer: D 🗳️
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
- A. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
- B. Using the CRM's public REST API with inbound POST requests to the AICC application server.
- C. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
- D. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
Correct Answer: D 🗳️
When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?
- A. Initial capital expenditure (CapEx) for hardware and software licenses.
- B. Costs for customizing the UAP.
- C. Ongoing operational expenditure (OpEx) for subscription fees.
- D. Costs for agent training.
Correct Answer: A 🗳️
What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?
- A. It is the simplest to manage.
- B. It is always the cheapest option.
- C. It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
- D. It does not require an internet connection.
Correct Answer: C 🗳️
When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
- A. To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
- B. To convert analog agent phones to IP phones.
- C. To replace the existing ACD immediately.
- D. To act as the new CTI server.
Correct Answer: A 🗳️
