An organisation has the following environmental policy document displayed in the reception area.
" This organisation is committed to providing electric cables to customers ' requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental EMS improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required, the policy shall be communicated to all interested parties. " Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.

• A. The organisation uses suppliers committed to environmental sustainability.
• B. The organisation ' s processes deliver the intended improvement to the environment.
• C. The organisation satisfies its customers ' environmental requirements.
• D. The organisation has a good reputation for recycling its waste.
• E. The organisation has a commitment to environmental protection.
• F. The organisation clearly meets all compliance obligations.
• G. The organisation makes available its environmental policy to interested parties.
• H. The organisation is committed to continual improvement.

A multi-level shopping centre is open every day to the public from 09:00-21:00. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on.
Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights, thus saving on lighting costs, but the board has not yet approved the estimated budget for this.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try to reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed on each floor of the centre. We take readings every hour, and we plot the consumption graph for every staff shift.
Select three options that would provide evidence of conformance with clause 9.1.1 of ISO 14001.

• A. An increase in the visitors using the centre.
• B. Training records for centre staff.
• C. Ambient temperature measurements of management offices.
• D. An environmental objective to achieve lower energy consumption.
• E. A procedure that provides instructions in taking meter readings and using them to plot a graph.
• F. Installing motion sensor lighting in rooms to switch lights off automatically when empty.
• G. Certification showing that the meters are calibrated to known standards.
• H. Periodic analysis of the results of meter readings.

An audit team leader arrives at a steel fabrication organisation that manufactures fire escape stairs to carry out a Stage 2 certification audit. At a meeting with the EMS Manager, she is told that they have won their biggest contract from a construction organisation to manufacture and install fire escape stairs. They appointed a subcontractor to perform the installation work. The EMS Manager wants the ISO 14001 audit extended to cover the installation site and has set environmental objectives for the subcontractor in line with the EMS policy below:
"It is the policy of the organisation to protect the environment by acting with responsibility at all times, to comply with relevant legislation and to set objectives that will enhance our environmental performance." The auditor seeks evidence of the awareness of subcontractor personnel of the environmental policy set by management.
From the following options, select two issues that all subcontractor personnel should be aware of relating to the organisation's environmental policy.

• A. Conducting environmental risk assessments
• B. Commitment to environmental protection
• C. Communicating with trade unions
• D. Complying with legal requirements
• E. Continual improvement of the EMS
• F. Addressing customer complaints

Which one of the following conclusions in the audit report is not required by the certification body when deciding to grant certification?

• A. The scope of certification has been fulfilled.
• B. The organisation fully complies with all legal and other requirements applicable to the Environmental Management System.
• C. The plans to address corrective actions related to minor nonconformities have been accepted.
• D. The corrections taken by the organisation related to major nonconformities have been accepted.

A large public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit of the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2, Objectives and planning to achieve them. The dialogue is as follows:
You: Could you please tell me which environmental objectives were defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste into four categories: paper, plastics, metals, and food. Before, we had only three, because plastic and paper were disposed of together. We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?

• A. How was progress of the plan being monitored?
• B. Was it approved by the Director?
• C. Is it consistent with the environmental policy?
• D. Did you estimate what resources would you need?
• E. Did you define any method for monitoring progress?
• F. Who was responsible for the completion of the plan?
• G. How did you measure it?
• H. Were actions integrated into the organisation's business processes?