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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What practice enables the early detection of incidents?

A) Monitoring and event management
B) Service request management
C) Knowledge management
D) Problem management

2. Which is a challenge of the monitoring and event management practice in a modern IT environment?

A) Lack of availability of monitoring tools
B) Volume of data
C) Service value streams
D) Lack of data

3. What is the MOST LIKELY reason to involve third parties in the service provider's problem management practice?

A) Problems may cause incidents that have an Impact on third parties
B) Third parties am responsible for problem categorization and Impart analysis
C) Service provider may have insufficient resources
D) Errors in third-party products may cause problems

4. Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4

5. Which activity is NOT part of the service request review and optimization process?

A) Communicating the updated service request models to stakeholders
B) Registering suggested improvements to service request models
C) Reviewing metrics related to service requests
D) Enacting the procedures to fulfil the request

Solutions: