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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Where should incident resolution targets to be documented?

A) A request for change (RFC.
B) A service level agreement (SLA.
C) A service description
D) The service portfolio

2. Which of the following BEST describes the purpose of access management?

A) To provide a channel for users to request and receive standard services
B) To prevent problems and resulting Incidents from happening
C) To detect security events and make sense of them
D) Provides the rights for users to be able to use a service or group of services

3. With which process is problem management likely to share categorization and impact coding systems?

A) Incident management
B) Capacity management
C) IT service continuity management
D) Service asset and configuration management

4. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Service catalogue management
B) Change management
C) Supplier management
D) Release and deployment management

5. Which one of the following is the BEST description of a service level agreement (SLA)?

A) An agreement between the service provider and their customer
B) An agreement between a service provider and an external supplier
C) An agreement between the service provider and an internal organization
D) The part of a contract that specifies the responsibilities of each party

Solutions: