About EXIN ITSM20F.EN Exam

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EXIN ITSM20F.EN Exam Syllabus Topics:

Topic	Details
Topic 1	Identify the purpose and benefits of ISO IEC 20000 Resolution and Fulfilment Processes
Topic 2	Explain the activities and practical application of each process Explain how the organization and interested parties impact the SMS
Topic 3	Explainthe activities and practical application of each process Explain the difference between an IT service and non-IT services
Topic 4	Describe the key principles of producing and implementing a service management system describe the objectives and service requirements

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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