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CompTIA JK0-801 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking | 20% | - Network Types and Technologies
|
| Mobile Devices | 14% | - Mobile Device Hardware
|
| Hardware | 27% | - PC Hardware Components
|
| Virtualization and Cloud Computing | 12% | - Cloud Concepts
|
| Hardware and Network Troubleshooting | 27% | - Network Troubleshooting
|
CompTIA A+ Certification Exam (JK0-801) Sample Questions:
Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?
- A. Tell Joe that he does not have an accidental damage warranty and end the call politely.
- B. Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system.
- C. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.
- D. Immediately escalate Joe to the company's department manager.
Correct Answer: C π³οΈ
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Which of the following would a technician MOST likely perform to prevent a tripping hazard?
- A. Use an ESD mat
- B. Proper cable management
- C. Proper documentation
- D. Use plenum graded cable
Correct Answer: B π³οΈ
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Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).
- A. eSATA
- B. CAT6e
- C. Molex
- D. USB 3.0
- E. SPDIF
- F. HDMI
Correct Answer: A,D π³οΈ
Which of the following TCP/IP addresses is a Class B address?
- A. 172.16.32.1
- B. 15.10.1.1
- C. 10.0.0.1
- D. 192.168.5.5
Correct Answer: A π³οΈ
Which of the following amounts of memory BEST represents the upper limit of RAM when using a 32-bit architecture?
- A. 2 GB
- B. 6 GB
- C. 16 GB
- D. 4 GB
Correct Answer: D π³οΈ
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