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Avaya 3314 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the standard POM reporting capabilities Describe the AAEP and POM architecture Explain how agent scripts are created and used
Topic 2	Understand ICR reporting capabilities Describe ICR reporting capabilities
Topic 3	Configure Avaya Aura Experience Portal (AAEP) features and functions Describe the Experience Portal External Systems
Topic 4	Install and configure POM features and functions Describe Agent Assignment options
Topic 5	Describe the capabilities of CMS RT Socket-based Routing Use POM troubleshooting procedures and tools
Topic 6	Describe the AAEP standard reporting capabilities Describe the components of the POM User Interface

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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