Field-Service-Lightning-Consultant Certification Overview - [Mar 13, 2026] Latest Field-Service-Lightning-Consultant PDF Dumps
The Best Salesforce Field-Service-Lightning-Consultant Study Guides and Dumps of 2026
NEW QUESTION # 167
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Objectives and WorkRules
- B. Service Levels and Work Rules
- C. Service Objectives and Work Types
- D. Service Contracts and Service Levels.
Answer: A
NEW QUESTION # 168
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Assign Skills and Skill Levels to Users.
- B. Assign Skills and Skill Levels to Resources.
- C. Implement Assignment Rules and Work Orders.
- D. Implement Work Types and Skill Assignments.
Answer: B,D
NEW QUESTION # 169
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
- A. Field Service Lightning Admin Permissions
- B. Field Service Lightning Standard Permissions
- C. Field Service Lightning Scheduling License
- D. Field Service Lightning Mobile License
Answer: B
NEW QUESTION # 170
Universal containers just started itsfield service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers
- A. create the service territory location as a location lookup field.
- B. create the service territory location as a service territory lookupfield.
- C. add the service territory location related list on the service territory page layout
- D. add the service territory location related list onthe location page layout
Answer: C,D
NEW QUESTION # 171
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Overtime per Work Order.
- B. Reduced Travel Time per Work Order.
- C. Reduced Absences per Employee.
- D. Reduced Work Orders per Shift.
Answer: A,B
NEW QUESTION # 172
\ when the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the asset
- B. Add the resources as a required resource on the work order
- C. Add the resources as a required resource on the contact
- D. Add the resources as a required resource on the account
Answer: D
NEW QUESTION # 173
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order. Create a service appointment for each a. work order.
- B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- C. Add each asset to a separate work order line item. Create a service appointment for each line items.
- D. Add each asset to a separate work order line item. Create a service appointment for the work orders.
Answer: A,C
NEW QUESTION # 174
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Use Work Types with required Skills.
- B. Create Multiple Work Orders Line Items per service.
- C. Select the relevant Work Types for each Resource.
- D. Assign the appropriate Skills to Resources.
Answer: A,D
NEW QUESTION # 175
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Investigate the Work Order lifecycle.
- B. Verify the Dispatcher ran the Service Appointment data Job.
- C. Confirm the Technician's mobile device is online.
- D. Review Service Appointment automation.
Answer: C,D
NEW QUESTION # 176
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Resource.
- B. Create operating hours for the Service Territory.
- C. Create operating hours for the Optimization Engine.
- D. Create operating hours for the Service Appointment.
Answer: A,B
NEW QUESTION # 177
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Levels and Work Rules
- B. Service Objectives and Work Types
- C. Service Objectives and Work Rules
- D. Service Contracts and Service Levels.
Answer: C
NEW QUESTION # 178
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require Technicians sign-off on Work Orders.
- B. Require approval on all Installations.
- C. Require Technicians log all non-billable hours.
- D. Require customer signature on billable Work Orders
Answer: A
NEW QUESTION # 179
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Service Appointment record.
- B. Create a Quick Action that will create anew Service Appointment record.
- C. Create a Visualforce page that will create a new Work Order record.
- D. Create a Quick Action that will create a new Work Order record.
Answer: B
NEW QUESTION # 180
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Assets
- B. Maintenance Plan
- C. Product Item
- D. Entitlement Plan
Answer: C
NEW QUESTION # 181
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. A custom installation date field on products consumed
- B. The standard installation date field on asset
- C. A work order related list on asset
- D. Field history tracking on asset
Answer: A
NEW QUESTION # 182
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- B. work order.
- C. Add each asset to a separate work order line item. Create a service appointment for each line items.
- D. Add each asset to a separate work order. Create a service appointment for each
- E. Add each asset to a separate work order line item. Create a service appointment for the work orders.
Answer: C,D
NEW QUESTION # 183
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Work Types and Skill Requirements
- B. Validation Rules and Work Types
- C. Skill Requirements and Entitlements
- D. Milestones and Service Appointments
Answer: B
NEW QUESTION # 184
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
- A. Products Required
- B. Products Consumed
- C. Inventory
- D. Warehouse Locations
- E. Mobile Locations
Answer: A,B,E
NEW QUESTION # 185
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
- A. Define a same start dependency
- B. Define start after finish and same day dependencies
- C. Define same resource and start dependencies
- D. Define start after finish dependencies
Answer: B
NEW QUESTION # 186
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Work Orders only
- B. Parent/Child Work Orders
- C. Cases and Work Orders
- D. Cases Only
Answer: B
NEW QUESTION # 187
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Offline access to flow
- B. Native customer signature capture
- C. Agents view of upcoming service appointment
- D. Customized navigation menu
Answer: A,B
NEW QUESTION # 188
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Products Consumed
- B. Service Appointments and Service Appointment Line Items
- C. Work Orders with Work Order Line Items
- D. Work Orders with Service Appointments
Answer: C
NEW QUESTION # 189
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
- A. Create the report to identify the service appointment in the area of notified service resources.
- B. Push reschedule notifications to service service resource using the field service lightning mobile app
- C. Configure a new scheduling policy to change service appointment
- D. Create a map polygon of affected area to select service appointment for rescheduling
Answer: D
NEW QUESTION # 190
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