[Sep-2025] CIS-HAM Certification with Actual Questions from Real4dumps [Q50-Q72]

[Sep-2025] CIS-HAM Certification with Actual Questions from Real4dumps

Updated CIS-HAM Dumps PDF - CIS-HAM Real Valid Brain Dumps With 198 Questions!

NEW QUESTION # 50
Baseline ITSM Asset Management provides which features? (Choose three.)

• A. Asset Inventory Audit
• B. Mobile My Assets
• C. Hardware Asset Dashboard
• D. Stockrooms
• E. Hardware Model Normalization
• F. Hardware Manufacturer Lifecycle Dates
• G. Mobile Asset Receiving

Answer: B,D,G

NEW QUESTION # 51
To utilize the contract rate cards features, which plugin is required to be activated?

• A. Financial Management
• B. Rate Management
• C. Contract Management
• D. Cost Management

Answer: D

Explanation:
To utilize the contract rate cards features, you need to activate the Rate Management plugin, which provides the ability to define and manage rates for various types of costs and expenses1.
The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract. This is similar to a rate card cost, except the contract contains all the costs2.
The other plugins are not required to use the contract rate cards features. The Financial Management plugin provides the ability to track and manage the financial performance of your IT services3. The Contract Management plugin provides the ability to create and manage contracts for assets, services, and vendors4. The Cost Management plugin provides the ability to track and allocate costs for configuration items, tasks, and projects5. References: 1: Rate Management 2: Cost Management - ServiceNow Elite 3:
Financial Management 4: Contract Management 5: Cost Management

NEW QUESTION # 52
What are ways to measure trustworthy data? (Choose four.)

• A. Dependability
• B. Sustainability
• C. Credibility
• D. Plausibility
• E. Reliability
• F. Transferability

Answer: A,C,D,E

Explanation:
Explanation
Trustworthy data is data that is accurate, complete, consistent, and relevant for the intended purpose. To measure trustworthy data, you can use the following criteria:
Plausibility: Plausibility is the degree to which the data makes sense and is reasonable. Plausible data is free from errors, outliers, and anomalies that could indicate data quality issues or manipulation.
Credibility: Credibility is the degree to which the data is believable and trustworthy. Credible data is sourced from reliable and authoritative sources, verified by multiple methods, and supported by evidence and documentation.
Dependability: Dependability is the degree to which the data is stable and consistent over time and across different contexts. Dependable data is not affected by changes in the environment, the system, or the process that generates or collects the data.
Reliability: Reliability is the degree to which the data is reproducible and consistent. Reliable data is obtained by using valid and reliable methods, tools, and techniques, and produces the same results when repeated or replicated.
References: ServiceNow Hardware Asset Management Data Sheet, ServiceNow Hardware Asset Management: Your Path to Efficiency, What is Hardware Asset Management?

NEW QUESTION # 53
Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?

• A. Asset > Administration
• B. Asset > Asset Audits > Asset Audits
• C. Asset > Overview
• D. Asset > Hardware Asset Dashboard
• E. Asset Hardware Model Normalization > Content Service Setup

Answer: D

NEW QUESTION # 54
What are baseline asset states? (Choose three.)

• A. Consumed
• B. Duplicate
• C. In Stock
• D. Retired
• E. Exported

Answer: B,C,E

NEW QUESTION # 55
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

• A. Daily
• B. Monthly
• C. Quarterly
• D. Weekly

Answer: A

NEW QUESTION # 56
For what asset actions are asset tasks provided? (Choose three.)

• A. Retire
• B. Provision
• C. Update/Repair
• D. Swap
• E. Assign/Allocate

Answer: A,B,C

Explanation:
According to the Hardware Asset Management documentation, asset tasks are provided for deploy, replace or swap, or retirement operations for your assets. These tasks automatically update the CI/asset record upon the completion of these operations1.
The deploy operation is also known as provision, which is the process of assigning an asset to a user or a location1.
The retirement operation is the process of removing an asset from the active inventory and disposing of it according to the disposal policy1.
The update/repair operation is the process of maintaining or fixing an asset that is damaged or malfunctioning1.
Therefore, the correct answers are options A, B, and C, as they are the asset actions for which asset tasks are provided. References:
Hardware Asset Management documentation
What is Hardware Asset Management?

NEW QUESTION # 57
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

• A. Normalization transformation
• B. Transform normalization
• C. Mapping assist
• D. Transform mappings
• E. Normalization mappings

Answer: E

Explanation:
Normalization mappings are a feature of the Hardware Asset Management (HAM) application that allow you to standardize the manufacturer name, model name, and model number of hardware assets in the Configuration Management Database (CMDB)1.
Normalization mappings are created by matching the values from the discovery source to the values in the Product Catalog2.
Normalization mappings help you to fully normalize hardware models by ensuring that the asset data is consistent, accurate, and complete3. References:
Hardware Normalization
Create normalization mappings
What is Hardware Asset Management?

NEW QUESTION # 58
What are baseline asset states? (Choose three.)

• A. In Stock
• B. Duplicate
• C. Retired
• D. Exported
• E. Consumed

Answer: A,C,E

Explanation:
Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.
Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.
The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.
In Stock means the asset is available in a stockroom and ready for deployment1.
Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.
Retired means the asset is no longer in use and has been disposed of or recycled1. References:
Baseline asset states
Hardware Asset Management overview

NEW QUESTION # 59
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

• A. inventory_admin
• B. discovery_admin
• C. procurement_user
• D. itil
• E. asset

Answer: D

Explanation:
The itil role enables the user to perform actions related to incident, problem, change, and configuration management. This role is part of the ITIL framework, which is a set of best practices for delivering IT services. According to the ServiceNow documentation1, the itil role can do the following:
Create and update incidents, problems, and change requests
View configuration items (CIs) and their relationships
Add comments and work notes to tasks
Approve or reject change requests
Close resolved incidents and problems
Reopen closed incidents and problems
The other roles listed in the question have different functions and permissions. For example, the procurement_user role can request and track hardware purchases2, the inventory_admin role can manage stockrooms and transfer orders3, the discovery_admin role can configure and run Discovery to populate the CMDB4, and the asset role can view and edit asset records5.

NEW QUESTION # 60
Any normalization that has occurred on a model can be reverted by using this feature.

• A. Rollback Normalization Business Rule
• B. Revert Normalization UI Action
• C. Undo Normalization Scheduled Job
• D. Normalizations cannot be reverted

Answer: B

Explanation:
Hardware normalization is a process that standardizes the data of hardware and consumable models by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules12.
Normalization can be performed manually or automatically on models in the model catalog12.
If a model has been normalized, it will have a check mark in the Normalized column in the model list1.
To revert the normalization of a model, you can use the Revert Normalization UI action, which is available on the model form13.
The Revert Normalization UI action will restore the original values of the model attributes that were changed by the normalization process13.
The Revert Normalization UI action will also clear the Normalized check mark and the Normalization Source field on the model form13. Reference: Work with hardware normalization - ServiceNow - Now Support, Hardware Asset Management builds onCore Asset Management - ServiceNow, Automation Simplifies Hardware Asset Management - ServiceNow Blog, Product Documentation | ServiceNow

NEW QUESTION # 61
Classes are represented as tables in the ServiceNow database. Which is the base asset class?

• A. alm_asset
• B. alm_hardware
• C. cmdb_asset
• D. cmdb_hardware

Answer: A

Explanation:
Explanation
Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1 The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2 The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2 The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3 The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4 References: 1: Tables and Classes - ServiceNow 2: Asset [alm_asset] table - ServiceNow 3: Asset and Configuration Item [cmdb_asset] view - ServiceNow 4: Hardware [cmdb_ci_hardware] class - ServiceNow

NEW QUESTION # 62
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

• A. Scripts
• B. Procedures
• C. Flows
• D. Processes
• E. Actions

Answer: C

Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12. Reference:
Flow Designer
Service Catalog Request Fulfillment

NEW QUESTION # 63
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?

• A. Asset inventory
• B. CI update flow
• C. On-demand job
• D. Asset task
• E. Scheduled job

Answer: D

Explanation:
Explanation
A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
References: 1: Create a change task for field service 2: Asset tasks

NEW QUESTION # 64
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

• A. Hardware disposal
• B. Hardware bulk stock order
• C. Hardware deployment
• D. Hardware swap order
• E. Hardware asset order
• F. Hardware retire order

Answer: A,C,E

Explanation:
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A.
Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B: Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C: Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D: Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset

NEW QUESTION # 65
What is the difference between ITAM personas and ITAM Roles? (Choose four.)

• A. Personas represent types of users of the product
• B. A user may have multiple roles, but a single persona
• C. Personas control access to features in the product
• D. Roles control access to features in the product
• E. Roles represent types of users of the product
• F. A user may have multiple roles and personas

Answer: A,B,D,F

Explanation:
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
* ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
* ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles

NEW QUESTION # 66
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

• A. Renegotiated
• B. Draft
• C. Expired
• D. Extended
• E. Canceled
• F. Active
• G. Renewed

Answer: B,E,F

NEW QUESTION # 67
Which of these automatic restocking actions are available in baseline? (Choose two.)

• A. Create a task assigned to stock room manager to contact procurement manager
• B. Create a new asset from any returned inventory
• C. Create a task assigned to the stock room manage to create a purchase order
• D. Create a transfer order to restock from another stockroom
• E. Create a transfer order to restock from a vendor

Answer: A,D

Explanation:
Automatic restocking actions are actions that are triggered by a scheduled job when the stock level of a hardware asset model falls below the minimum threshold defined in the stock rule1.
Automatic restocking actions can help to maintain the optimal inventory level and avoid stock shortages or overstocking1.
The baseline system provides two automatic restocking actions out of the box1:
Create a task assigned to stock room manager to contact procurement manager: This action creates a task record in the Hardware Asset Management application and assigns it to the stock room manager of the source stockroom. The task instructs the stock room manager to contact the procurement manager to initiate the purchase order process for the asset model that needs to be restocked1.
Create a transfer order to restock from another stockroom: This action creates a transfer order record in the Hardware Asset Management application and assigns it to the stock room manager of the source stockroom. The transfer order contains the details of the asset model, quantity, source stockroom, destination stockroom, and expected delivery date that need to be moved between the stockrooms1.
The other options are not available as automatic restocking actions in the baseline system, but they can be customized or added as additional actions if needed1. References:
Automatic restocking actions

NEW QUESTION # 68
What critical information should be tracked for your contracts? (Choose two.)

• A. What each contract costs
• B. What needs to be cancelled
• C. What assets each contract covers
• D. Who purchased the assets

Answer: A,C

Explanation:
* According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
* According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
* What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
* What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
* The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
References:
* 1: Hardware Asset Management overview - ServiceNow - Now Support
* 2: Contract and renewal management - ServiceNow

NEW QUESTION # 69
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

• A. By creating transfer orders to restock from other stockrooms
• B. When stock is less than the threshold specified in the stock rule
• C. By notifying the stockroom manager of new transfer orders
• D. By creating a purchase orders to restock from other stockrooms

Answer: B

Explanation:
Explanation
A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Stock Rules in ServiceNow - GlideFast ServiceNow

NEW QUESTION # 70
A contract can be cancelled when the State is what?

• A. Rejected
• B. Inactive
• C. Expired
• D. Active

Answer: D

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You cannot cancel the contract in this state, but you can renew it or extend it again.
Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot cancel the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this state, but you can edit it or delete it.
References:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states

NEW QUESTION # 71
What type of information is tracked by Configuration Items (Cls)?
Choose 2 answers

• A. Operational
• B. Financial
• C. Relationship
• D. Lifecycle
• E. Contractual

Answer: A,C

NEW QUESTION # 72
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