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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Tuesday 11 AM
B. Saturday 6 PM
C. Saturday 4 PM
D. Monday 10 AM

Question 2

Which two statements are true about safe mode in relation to add-ins?

A. It is a profile setting that must be enabled for a profile.
B. It is a setting that must be enabled at the interface level.
C. It allows an agent desktop to log in to the application with local add-in files.
D. It allows an agent desktop to log in to the application without any add-ins.
E. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

Question 3

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Use the default values.
B. Enter the value "Unlimited" in the chat and email fields.
C. Leave both the chat and email fields limit as blank.
D. Enter zero as the initial value for both fields.

Question 4

Which two statements are true when working with add-ins in a Custom Object workspace?

A. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
C. IGenericObject is the interface that is available with the add-in API for custom objects.
D. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

Question 5

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name starts with a number.
B. The column name contains a punctuation.
C. The column name starts with a lowercase alphabet.
D. The column name contains an underscore.
E. The column name contains a space.
F. The column name contains a dollar symbol.

Solutions: