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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configure Dynamics 365 Customer Service | - Configure customer service applications
|
| Manage cases and knowledge | - Case management
|
| Manage service level agreements (SLAs) and entitlements | - Entitlements
|
| Implement omnichannel for customer service | - Omnichannel setup
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
