Based on Official Syllabus Topics of Actual Salesforce Health-Cloud-Accredited-Professional Exam
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Salesforce Health-Cloud-Accredited-Professional Certification Exam is a specialized certification designed for individuals who want to validate their expertise in using Salesforce Health Cloud. Salesforce Health Cloud is a powerful platform that enables healthcare providers to better manage patient relationships, streamline care coordination, and improve patient outcomes. Salesforce Health Cloud Accredited Professional certification is ideal for healthcare professionals who want to advance their careers and demonstrate their proficiency in using Salesforce Health Cloud.
NEW QUESTION # 93
What is the best practice when transitioning an org from Service Cloud to HC?
- A. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
- B. Migrate the entire org in place.
- C. Build out HC capabilities in a new org, then migrate all users and data.
- D. Approach depends on how each customer uses their org. Any other options may be used.
Answer: D
Explanation:
Reference and details below.
NEW QUESTION # 94
A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?
- A. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
- B. Create a new Support Process to match the customer's process steps.
- C. Customize the Service Request object.
- D. Create a new UtilizationManagementSettings record in Custom Settings.
Answer: B,C
Explanation:
The two capabilities that a consultant should customize to implement Utilization Management in Health Cloud and submit and track prior authorizations are creating a new Support Process to match the customer's process steps and customizing the Service Request object. A Support Process defines the picklist values available for the Status field on a Service Request record, which represents a prior authorization request. The consultant can create a new Support Process to match the customer's process steps, such as Submitted, Approved, Denied, or Pending. The Service Request object stores information about the prior authorization request, such as the patient, the provider, the service type, and the outcome. The consultant can customize this object by adding or removing fields, creating validation rules, or defining page layouts.
NEW QUESTION # 95
Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system.
Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for services?
- A. Referral Request
- B. Prior Authorization
- C. Admission, Discharge, and Transfer (ADT)
- D. Care Services
- E. Benefit Verification
Answer: A,B,D
Explanation:
To help the payer organization electronically receive requests for services from Bloomington Caregivers, a consultant should recommend the following business level APIs:
Prior Authorization API: This API allows Bloomington Caregivers to create requests for prior authorization for services that require approval from the payer organization. The API also allows Bloomington Caregivers to update or cancel existing requests or query the status of requests9.
Care Services API: This API allows Bloomington Caregivers to create requests for care services that are covered by the payer organization's benefit plans. The API also allows Bloomington Caregivers to update or cancel existing requests or query the status of requests10.
Referral Request API: This API allows Bloomington Caregivers to create requests for referrals to other providers that are part of the payer organization's network. The API also allows Bloomington Caregivers to update or cancel existing requests or query the status of requests11. Admission, Discharge, and Transfer (ADT) API or Benefit Verification API are not business level APIs that can fulfill this requirement.
NEW QUESTION # 96
Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?
- A. Tableau CRM
- B. Service Cloud
- C. Health Cloud
- D. Shield
Answer: D
Explanation:
Shield is a Salesforce product that allows encryption of protected health information (PHI) data at rest to enhance Health Cloud2. Shield Platform Encryption encrypts sensitive data at rest without compromising critical platform functionality. It helps you address privacy policies, regulatory requirements, and contractual obligations for data protection2.
NEW QUESTION # 97
Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.)
- A. Permission Set Assignments
- B. Timeline View Configurations
- C. Patient Card Configurations
- D. Household Relationships
- E. Cross Object Relationships
Answer: B,C,E
Explanation:
Reference and details below.
NEW QUESTION # 98
In which three ways does Health cloud meet compliance and regulatory requirements? (Choose three.)
- A. Health cloud is HITRUST certified
- B. Health cloud is GDPR certified
- C. Health cloud is HIPAA certified
- D. Health cloud is HL-7 Compliant
- E. Health Cloud helps HLS organization achieve HIPAA Compliance
Answer: A,B,E
Explanation:
Health Cloud helps HLS organizations achieve HIPAA compliance (A), Health Cloud is HITRUST certified , and Health Cloud is GDPR certified (D) are three ways that Health Cloud meets compliance and regulatory requirements. Health Cloud is not HIPAA certified (B), as HIPAA certification does not exist. Health Cloud is not HL-7 compliant (E), as HL-7 is a standard for exchanging health information, not a compliance requirement.
NEW QUESTION # 99
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
- A. Salesforce Feedback Management
- B. Health Cloud Forms
- C. Discovery Framework
- D. Salesforce Surveys
Answer: D
Explanation:
Salesforce Surveys is the best solution for moving existing PROMs surveys to Health Cloud. It allows for question banks and version control for this standardized survey.
NEW QUESTION # 100
Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)
- A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
- B. The budget & expense of the company's associated Care Program.
- C. The Plans that enrollees have been engaged in as part of the Care Program.
- D. The products that are associated with a given Care Program.
- E. The clinical indicators that need to be monitored in the Care Program.
Answer: A,C,D
NEW QUESTION # 101
Which three activities does "The Social Determinants" feature in Health cloud help providers perform?
(choose three.
- A. Track the influence of the social network of the patient on the patients' health outcomes
- B. Integrate service such as transportation and meal delivery into their patient care plans and programs.
- C. Automatically import credit scores and income information into the patient record in Health cloud
- D. Plan interventions to help address the barriers to care within their patient populations
- E. Track determinants and barriers to care across their patient populations
Answer: A,D,E
NEW QUESTION # 102
Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
- A. Drug Request
- B. Physician Request
- C. Appeals
- D. Ticketing
- E. Admissions
Answer: A,C,E
Explanation:
Reference and details below.
NEW QUESTION # 103
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) dat a. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?
- A. Use Class Encryption to encrypt field identified as PHI
- B. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
- C. Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.
- D. Encrypt all PHI/PII data
- E. Encrypt all data
Answer: B
NEW QUESTION # 104
A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient. Which of the following is most likely the reason why recalculation score for the patient is not displaying?
- A. Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.
- B. Risk scores are only recalculated for patients who are affiliated with a care program.
- C. Use the CMS recalculation API
- D. CMS scores cannot be recalculated in health cloud.
Answer: B
Explanation:
Reference and details below.
NEW QUESTION # 105
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend?
- A. Create care program templates and assign them to patients.
- B. Define a PGI Library and care plan templates using the library.
- C. Coach the care coordinators to quickly create tasks using a checklist.
- D. Configure an action plan template with tasks for each PGI.
Answer: B
Explanation:
The best approach is to define a PGI Library and care plan templates using the library. This will enable the care coordinators to track PGIs in a standardized way, and also leverage best practices and evidence-based guidelines.
NEW QUESTION # 106
Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.)
- A. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
- B. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.
- C. Track the location duration and number of participants in each contact encounter that the infected person was involved in.
- D. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
- E. Track their patients as contacts by using Contact entity in Salesforce.
Answer: A,C,D
NEW QUESTION # 107
Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce objects? (Choose Three.
- A. Observation Results (ORU)
- B. Continuation of Care document (CCD.
- C. Admission, Discharge, Transfer Data (ADT)
- D. Personal Health Record (PHR)
- E. Clinical Document Architecture (CDA.
Answer: A,C,E
Explanation:
According to the Salesforce documentation1, the following types of electronic health record data transmitted via HL7 can be stored in Salesforce objects:
Observation Results (ORU): ORU messages contain clinical observations and results, such as lab tests, vital signs, or imaging reports. ORU messages can be stored in the DiagnosticReport object in Health Cloud1.
Admission, Discharge, Transfer Data (ADT): ADT messages contain information about patient admissions, discharges, transfers, or updates, such as demographics, insurance, or diagnosis. ADT messages can be stored in the EhrPatient object in Health Cloud1.
Clinical Document Architecture (CDA): CDA is a standard for exchanging clinical documents, such as discharge summaries, progress notes, or referrals. CDA documents can be stored in the Document object in Health Cloud1.
NEW QUESTION # 108
A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?
- A. Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply.
- B. Health Cloud uses Business API's that should be used instead of object level API's
- C. Only object level APIs should be used as Business APIs are not used for record creation.
- D. Any combination of object-level APIs and business APIs may be used.
Answer: B
NEW QUESTION # 109
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?
- A. Health Cloud Standard permission set
- B. Health Cloud Foundation permission set
- C. Provider Network Management permission set
- D. Health Cloud Utilization Management permission set
Answer: A,C
Explanation:
The two permission sets that an administrator should ensure are assigned so the users can access Provider Network Management are Health Cloud Standard permission set and Provider Network Management permission set. Health Cloud Standard permission set grants users access to Health Cloud features, such as Care Team, Care Plan, Timeline, etc. Provider Network Management permission set grants users access to Provider Network Management features, such as Provider Search, Provider Relationship Card, etc.
NEW QUESTION # 110
Which of the following is a valid Life Science Program Management data object ? (Choose threE.
- A. Care Program Problem
- B. Care Program Enrollee Campaign
- C. Care Program Provider
- D. Care Program Team Member
- E. Care Program Enrollee Product
Answer: C,D,E
Explanation:
Reference and details below.
NEW QUESTION # 111
In which two ways can Makana health service administrator prevent unauthorized users accessing the data?(choose two)
- A. Install shield and enable mask.
- B. optimize data using mask
- C. Encrypt the data using shield
- D. create sharing sets
- E. use field level security setting, record access setting and object permission.
Answer: C,E
Explanation:
Encrypting the data using shield (A) and using field level security setting, record access setting and object permission (E) are two ways to prevent unauthorized users from accessing the data. Installing shield and enabling mask (B) is not enough to protect the data, as masking only obscures the data in reports and dashboards, but does not prevent access to the underlying data. Creating sharing sets and optimizing data using mask (D) are not relevant to data security.
NEW QUESTION # 112
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