[Jan-2022] Updated Salesforce Architec B2C-Solution-Architect Exam Questions BUNDLE PACK
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Salesforce B2C-Solution-Architect Exam Syllabus Topics:
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NEW QUESTION 10
A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers
- A. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
- B. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
- C. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
- D. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
Answer: A,D
NEW QUESTION 11
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers
- A. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
- B. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
- C. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
- D. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
Answer: B,D
NEW QUESTION 12
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system.
They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?
- A. Publish / Subscribe
- B. Request and Reply
- C. Asynchronous Call-Out
- D. Batch Data Synchronization
Answer: B
NEW QUESTION 13
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers
- A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
- B. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
- C. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
- D. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
Answer: B,C
NEW QUESTION 14
A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers
- A. Marketing Cloud
- B. B2C Commerce
- C. Service Cloud
- D. Experience Cloud
Answer: A,C
NEW QUESTION 15
During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 2 answers
- A. How often do you update surveys?
- B. Will you ever have more than nine possible answers for a survey question?
- C. Will the teams need the ability to change designs?
- D. Does the team need front-end development capabilities?
- E. How many survey responses would you anticipate in a peak 24-hour period?
Answer: B,E
NEW QUESTION 16
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers
- A. Define which system is acting as an identity provider (IDP).
- B. Enable SSO on both Service Cloud and Marketing Cloud.
- C. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
- D. Enable MFA on the identity provider (IDP).
- E. Configure Marketing Cloud Connect,
Answer: B,D,E
NEW QUESTION 17
Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers
- A. The external data is changing frequently
- B. Accessing external data using workflows and triggers
B Need access to all external data in near real-time - C. Integrating external data without writing custom code
- D. Need real-time access to a small fraction of external data
Answer: A,C,D
NEW QUESTION 18
A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers
- A. Set tracking site preference for each storefront
- B. Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
- C. Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
- D. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
Answer: B,D
NEW QUESTION 19
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers
- A. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
- B. Additional infrastructure (for example Heroku servers) may be required to host the application
- C. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
- D. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
- E. Developers will still be required to use the Commerce SDK for security purposes
Answer: A,C,D
NEW QUESTION 20
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution? Choose 2 answers
- A. Leads can have detrimental impact on quality of contact records in Sales Cloud
- B. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
- C. Leads are unique contact records in Marketing Cloud
- D. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
Answer: A,B
NEW QUESTION 21
Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?
- A. REST API
- B. Tooling API
- C. Streaming API
- D. SOAP API
Answer: A
NEW QUESTION 22
A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
- B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
- C. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
- D. Implement Aloha template for students to access email with Salesforce Authenticator app.
Answer: A
NEW QUESTION 23
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers
- A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
- B. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
- C. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
- D. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
Answer: B,C
NEW QUESTION 24
Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers
- A. The external data is changing frequently
- B. Need real-time access to a small fraction of external data
- C. Accessing external data using workflows and triggers
- D. Integrating external data without writing custom code
- E. Need access to all external data in near real-time
Answer: A,D,E
NEW QUESTION 25
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?
- A. Payment information
- B. Address book
- C. Wishlist
- D. Authentication credentials
Answer: D
NEW QUESTION 26
A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers
- A. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
- B. B2C Commerce order management does not support complex or advanced use cases.
- C. Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.
- D. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
- E. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
Answer: A,B,C
NEW QUESTION 27
Refer to the exhibit.
A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?
- A. B2C Commerce
- B. Service Cloud
- C. Salesforce Identity
- D. Experience Cloud
Answer: A
NEW QUESTION 28
A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.
Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?
- A. Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.
- B. Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
- C. B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
- D. Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards.
Answer: D
NEW QUESTION 29
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