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Study Guides Recommended for CBAP Exam
You can get help from the study guides and prepare yourself for the actual exam. Some of the study guides that are mentioned below will enhance your knowledge and develop the skills for passing the CBAP exam.
CCBA and CBAP Certifications Study Guide by Esta Lessing
This study guide is one of the best tools that allow the candidates to validate their proficiency in several aspects of business analysis. You can deliver business value, take challenging business projects after reading this edition. That's because each chapter of the book thoroughly explains the 6 key topics included in the exam. Each chapter will offer you to complete practical tasks related to business analysis and thus, assist you in honing your skills. Moreover, the book contains mock questions taken from the real-world scenarios.
IIBA CBAP Exam Syllabus Topics:
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NEW QUESTION 272
While validating requirements for a software implementation project, the business analyst (BA) needs to identify scenarios that would alter the benefit delivered by a requirement.
Which of the following techniques should the BA use to identify such scenarios?
- A. Data Modeling
- B. Risk Analysis and Management
- C. Document Analysis
- D. Metrics and Key Performance Indicators
Answer: B
NEW QUESTION 273
What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?
- A. Trend analysis
- B. Pareto charts
- C. Root cause analysis
- D. Problem tracking
Answer: C
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION 274
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries.
The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not.
The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile.
This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What technique was the BA using to understand why the promotions were not being viewed?
- A. Benchmarking and market analysis
- B. Use cases and scenarios
- C. Observation
- D. Data mining
Answer: A
NEW QUESTION 275
Henry is the business analyst for the UUH Organization. Currently Henry is working on several work products as part of the requirements development process. He may need to share these work products with the stakeholders.
Which of the following is not an example of a work product?
- A. Presentation slides
- B. Requirements documentation
- C. Interview questions and notes
- D. Meeting agendas and minutes
Answer: B
NEW QUESTION 276
Rachel is writing the business case for her organization. As she's completing this process Rachel is concerned that she's including all the correct information for management. Which one of the following should Rachel not include in her business case?
- A. Opportunities to prioritize requirements
- B. Qualitative and quantitative benefits
- C. Time to break even
- D. Follow-on opportunities
Answer: A
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION 277
Your organization completes software development for other companies as its core business. Management would like to streamline the requirements gathering processes as many of the projects your company do are similar in nature.
What approach could you as a business analyst do to help streamline the requirements gathering process for your organization?
- A. Implement scope solution models
- B. Implement a requirements gathering form
- C. Implement project template
- D. Implement a requirements re-use repository
Answer: D
NEW QUESTION 278
Which of the following is the best definition of the business rules analysis?
- A. To define the job functions, roles and responsibilities, and the designation of power among the project stakeholders.
- B. To define the people that govern decisions in and organization and that define, constrain, or enable organizational policies.
- C. To define the historical information that is available for the business analyst to rely on for his research.
- D. To define the rules that govern decisions in and organization and that define, constrain, or enable organizational policies.
Answer: D
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION 279
You are the business analyst for your organization. Your current project is using a plan-driven approach for the requirements, business analysis, and monitoring. Which one of the following statements best describes the plan-driven approach to business analysis planning and monitoring?
- A. Plan-driven approaches determine how priorities will be diagnosed for the project solution.
- B. Plan-driven approaches encourage changes that prevent errors and omissions.
- C. Plan-driven approaches typically have meetings daily to discuss the business analysis requirements process.
- D. Plan-driven approaches typically call for a significant amount of formality and detail.
Answer: D
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION 280
When an organization is using a change-driven approach to business analysis, how are communications managed?
- A. Communications in a change-driven approach to business analysis focus more on the frequency of communication.
- B. Communications in a change-driven approach focus more on formal communications.
- C. Communications in a change-driven approach are all ad hoc.
- D. Communications in a change-driven approach typically use face-to-face channels.
Answer: A
NEW QUESTION 281
You have completed the requirements documentation and the stakeholders have signed off on the requirements. Now the requirements are advancing into a project as your organization has chartered a project based on the identified requirements. What stakeholder is now responsible for assessing the solution scope to determine the project scope?
- A. Project sponsor
- B. Business analyst
- C. Key stakeholders
- D. Project manager
Answer: D
Explanation:
Section: Volume B
Explanation/Reference:
NEW QUESTION 282
Which of the following is not a hygiene agent according to Frederick Herzberg theory?
- A. A paycheck
- B. Clean and safe working conditions
- C. The chance to excel
- D. Job security
Answer: C
NEW QUESTION 283
You and Tom are writing the solution scope for a new project in your organization. You need to create a method to define what solution will and will not provide for the organization. What technique can you and Tom use to establish appropriate boundaries for the solution?
- A. Functional decomposition
- B. Interviews with the key stakeholders
- C. User stories
- D. Scope modeling
Answer: D
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION 284
Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders. She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on.
Holly definitely prefers informal communications. What is the danger Holly may experience with informal communications?
- A. There is no danger; informal communications is a preferred business analysis technique.
- B. Stakeholders may miss information and the requirements could become ambiguous.
- C. The stakeholders may not know who's in charge of the solution.
- D. The stakeholders may address the business analysis team and the project team directly rather than communicate through Holly.
Answer: B
Explanation:
Section: Volume B
Explanation/Reference:
NEW QUESTION 285
You are the business analyst for your organization. Management has asked that in the business case you're creating that you also include the projected costs and benefits to be realized and how those and benefits will be assessed and evaluated. What term matches management's request?
- A. Cost-benefits justification
- B. Results measurements
- C. SWOT analysis
- D. Risk assessment
Answer: B
NEW QUESTION 286
You are creating the solution scope for an identified problem in your organization. You are working with several stakeholders during this process including the domain subject matter expert, the implementation subject matter expert, the project manager, and the sponsor.
Which of these stakeholders will be responsible for writing the project scope?
- A. Business analyst
- B. Sponsor
- C. Domain subject matter expert
- D. Project manager
Answer: D
NEW QUESTION 287
Which of the following statements best describes the purpose of the confirm elicitation results process?
- A. Validate that the stated requirements expressed by the stakeholders match the documented requirements of the project sponsor.
- B. Validate that the stated requirements expressed by the stakeholders match the solution the organization has proposed.
- C. Validate that the stated requirements expressed by the stakeholders match the stakeholders' understanding of the problem and the stakeholders' needs.
- D. Validate that the stated requirements expressed by the stakeholders match the project scope.
Answer: C
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION 288
Which of the following techniques involves coordinating and collaborating with other credible sources in risk?
- A. Risk communication
- B. Risk management
- C. Risk identification
- D. Risk analysis
Answer: A
NEW QUESTION 289
A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues; currently two separate divisions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?
- A. Organizational modelling
- B. Business capability analysis
- C. Policies and procedures
- D. Current state description
Answer: C
NEW QUESTION 290
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing systems. Each year the claims department is given a $3,5 million budget to spend. Time is of the essence since there are some regulatory changes that will be coming the following year that will require several features that currently neither one of the two claims systems currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim systems are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims systems. The BA was able to build a current state and future state process model which included all ten key features.
System A processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very modular so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost %5 million. System A would be at capacity if it were to process all of the company's claims.
System B processes 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.
Both systems have some of the ten desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
During elicitation the BA must understand the non-functional requirements. What non-functional requirements does System B support over System A?
- A. Compliance
- B. Compatibility
- C. Usability
- D. Scalability
Answer: C
NEW QUESTION 291
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