Updated Nov-2021 100% Cover Real GCP-GC-REP Exam Questions - 100% Pass Guarantee
Use Real Genesys Dumps - 100% Free GCP-GC-REP Exam Dumps
NEW QUESTION 13
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
- A. CIC Data Dictionary
- B. Contact Center User Manual
- C. Resource Center
- D. Google
Answer: C
NEW QUESTION 14
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
- A. Service Level%
- B. Hold
- C. Answer%
- D. ASA
- E. Transfer
- F. Avg Handler
- G. Offer
- H. Avg Wait
Answer: A,C,D,G,H
NEW QUESTION 15
How is Service Level calculated by default?
- A. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
- B. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
- C. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
- D. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
Answer: C
NEW QUESTION 16
Which definition matches the performance view for Dashboard?
- A. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- B. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- C. It is used to view historical data only.
- D. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- E. It is used to monitor real-time contact center metrics.
Answer: D
NEW QUESTION 17
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. False
- B. True
Answer: B
NEW QUESTION 18
How is an Incoming Call represented in reports?
- A. Incoming
- B. Offered
- C. Calls Received
- D. Inbound
Answer: D
NEW QUESTION 19
Which definition matches the performance and activity views for Queues?
- A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- C. Used to monitor real-time contact center metrics.
- D. Used to view historical data only.
- E. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
Answer: B
NEW QUESTION 20
How many days does the report exist after you run it?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 21
Which report calculates a Monthly Service Level?
- A. Queue Wrap-up Summary Report
- B. Queue Metrics Summary Report
- C. Queue Metrics Interval Report
- D. Queue Metrics Report
Answer: B
NEW QUESTION 22
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Login-Logout Details Report
- B. Agent Quality Details Report
- C. Agent Activity Summary Report
- D. Agent Metrics Report
Answer: C
NEW QUESTION 23
Select the possible factors which increase the report runtime and failures. (Choose two.)
- A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
- B. Run reports during peak hours.
- C. Ask every team member to run and save a copy of the report.
- D. Review and ensure the usage of scheduled reports.
Answer: B,D
NEW QUESTION 24
Reports provide only real-time information.
- A. False
- B. True
Answer: A
NEW QUESTION 25
Which of the following are available report file formats for export? (Choose three.)
- A. .docx
- B. .doc
- C. .txt
- D. .xls
- E. .pdf
- F. .xlsx
Answer: B,D,E
NEW QUESTION 26
Which of the following statements are true? (Choose three.)
- A. An Abandon is an interaction that disconnects before an agent handles it.
- B. Each report contains a pre-defined set of metrics.
- C. An agent-based report counts any interactions an agent worked with.
- D. A queue report only counts interactions handled by an agent.
- E. Reports can be created and then configured.
Answer: A,B,E
NEW QUESTION 27
......
GCP-GC-REP Dumps PDF - GCP-GC-REP Real Exam Questions Answers: https://www.real4dumps.com/GCP-GC-REP_examcollection.html
