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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. It is critical that an intermediary is always mindful of privacy legislation during which method of sourcing clients?

A) Online marketing
B) Upselling
C) Tracking of expiry dates
D) Walk-ins

2. The insurance industry is entering a hard market as a result of losses arising from extreme weather. Megan, a broker, has been advised by the North American Fire and Casualty Company that it will be increasing its homeowner policy rates by 25 percent, effective immediately.
How should Megan deliver the bad news to her client Mr. Robertson, a widower living on a fixed pension?
How will she communicate with her client and what outcomes will Megan work towards?

3. Which document releases the insurer from further obligations for a loss after payment is made?

A) Non-waiver agreement
B) Sworn statement
C) Reservation of rights letter
D) Proof of loss

4. Lindy, a new producer, has a robust client list and has struggled to find time to acquire new customers. To meet her aggressive sales goals, she has decided to pivot to increasing revenues primarily from her current clients.
Discuss the TWO techniques that will allow Lindy to grow her business mainly from within.

5. What should a broker do when selecting coverage for a client?

A) Compare wordings based on an analysis of the client's needs
B) Ensure that only standard policy wordings are used
C) Place the policy with the insurer that has the most legally-worded policies
D) Overinsure the client to protect the broker from an errors and omissions claim

Solutions: