Ultimate Guide to Prepare CRT-251 with Accurate PDF Questions [May 27, 2024]
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NEW QUESTION # 121
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new
working
closed
A user issue can be logged as:
new
waiting for reply
closed
What features should a System Administrator use to track both case types?
- A. Process Builder and Page Layouts
- B. Automated Case Users and Workflows
- C. Record Types and Page Layouts
- D. Support Processes and Record Types
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 122
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
Choose two answers.
- A. Instruct sales users to enter 0$ for the opportunity amount.
- B. Configure the first stage with the omitted forecast category.
- C. Assign 0% probability to the first sales stage.
- D. Override the forecast to be 0$ for first stage opportunities.
Answer: B,C
NEW QUESTION # 123
Cloud Kicks sales reps want to see all of their current opportunities, and the full details, with a minimal amount of navigation or dicks to cycle through them.
Which functionality should the consultant recommend?
- A. Create a 'My Opportunities' report and open each opportunity in a new browser tab.
- B. Construct a new Sales Console app including opportunities.
- C. Create a 'My Team Opportunities' report and open each opportunity in a new browser tab.
- D. From the 'My Opportunities' list view, select the Split View option.
Answer: D
Explanation:
Explanation
Selecting the Split View option from the 'My Opportunities' list view can help sales reps see all of their current opportunities and their full details with a minimal amount of navigation or clicks. The Split View option displays a collapsible panel on the left side of the screen that shows a list of records, such as opportunities, and a main panel on the right side that shows the details of a selected record. Sales reps can easily switch between different records by clicking on them in the left panel, without leaving or refreshing the page.
NEW QUESTION # 124
Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.
Which contacts should the consultant migrate from the marketing application to leads in Salesforce?
- A. Active contacts
- B. Qualified contacts
- C. New contacts
- D. All contacts
Answer: B
NEW QUESTION # 125
Northern Trail Outfitters (NTO) has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC corporation account is owned by a sales user whose profile grants to create, read, edit and delete access to accounts, contacts and opportunities. Based on this information, the owner of the ABC Corporation account record has the rights to take which actions? Choose 2 answers
- A. View, edit, and delete activities owned by other users directly related to the account
- B. View, edit, and delete related contacts and opportunities owned by other users
- C. Transfer ownership of related contacts and opportunities owned by other users
- D. Share the account with other users through manual sharing and account teams
Answer: A,D
NEW QUESTION # 126
The Cloud Kicks sales team collaborates on Opportunities, which helps the team succeed and close more deals. What should the Consultant configure to allow contributing sales team members to share in the revenue from closed Opportunities?
- A. Enable Opportunity Splits from Setup.
- B. Create quick actions to create child Opportunities
- C. Add the Opportunities to a campaign
- D. Add the contributors to the Opportunity's contact role related list.
Answer: A
NEW QUESTION # 127
Northern Trail Outfitters (NTO) wants to boost the importance of its sales stages and their role in NTO's sales methodology; they also want to enhance the precision of their sales forecast. How should the steps in the sales process be mapped so NTO's requirements are met?
- A. Map sales probability values to forecast categories; assign sales stages accurate percentages
- B. Map opportunity stages to forecast categories; assign accurate probability to each stage.
- C. Map appropriate sales stage to opportunity stage; assign accurate forecast probability
- D. Map forecast probability to opportunity probability; assign appropriate sales stage
Answer: B
NEW QUESTION # 128
Universal Containers wants to minimize the need for sales reps to manually create meetings and events that are stored on their calendars.
Which two Einstein Activity Capture (EAC) capabilities should the consultant consider? Choose 2 answers
- A. EAC adds events to the activity timeline for custom objects.
- B. EAC events are unable to be synched with contacts and leads.
- C. EAC a two-way sync for events and contacts.
- D. EAC supports emails, events, and contacts.
Answer: C,D
NEW QUESTION # 129
Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals? Choose 2 answers
- A. Create a chatter group to share product information with sales team, product managers, and customers
- B. Use an assignment rule to notify product managers when opportunities are updated
- C. @mention product managers in chatter posts on relevant sales deals
- D. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals
Answer: A,B
NEW QUESTION # 130
Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with
...opportunities are missing Contacts.
Which feature should a consultant recommend to build this report?
- A. Custom report type
- B. Joined report
- C. Cross filter
- D. Custom filter
Answer: C
Explanation:
Explanation
A cross filter is a feature that allows users to filter a report by related objects and their fields, such as accounts with or without opportunities. A cross filter can be added to any report type that supports cross filters, such as accounts, contacts, leads, or opportunities. By using a cross filter, Universal Containers can build a report that shows accounts with opportunities that are missing contacts, such as accounts with opportunities without contacts.
NEW QUESTION # 131
A consultant needs to migrate data in Sales Cloud and is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers.
- A. Extract organization and configuration data.
- B. Export field history data.
- C. Prevent importing duplicate records.
- D. Run one-time or scheduled data loads.
Answer: B,D
NEW QUESTION # 132
Which three considerations should be addressed when implementing Advanced Currency Management?
(Choose three.)
- A. Currency roll-up summary fields from opportunity products to an opportunity use the dated exchange rate.
- B. Advanced Currency Management can be enabled or disabled in the organization under the company profile, if needed.
- C. Currency roll-up summary fields from opportunities to an account use the static conversion rate.
- D. The converted amount of an opportunity uses dated exchange rates based on the close date of the opportunity.
- E. Advanced Currency Management dated exchange rates are automatically updated on a monthly basis.
Answer: A,B,D
NEW QUESTION # 133
Cloud Kicks requires sales associates to record all activities within Salesforce.
Which sales metric can be derived from these activities?
- A. Forecast Accuracy
- B. Rate of Contact
- C. Close Rate
- D. Marketing Influence
Answer: B
NEW QUESTION # 134
Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.
Which two steps should the consultant take to fix this issue?
Choose 2 answers
- A. Add the Lead Score field to the Lead Page layout.
- B. Add the Lead Score field to the Lead List View.
- C. Assign the Sales Cloud Einstein permission set.
- D. Assign the Einstein Lead Scoring permission set.
Answer: A,C
NEW QUESTION # 135
A Consultant arrives for a requirements workshop, but key resources are absent.
What is the likely reason the key resources are absent?
- A. The project plan did not receive sign-off.
- B. The purpose and scope were not defined.
- C. The proper roles, resources, and risks were not identified.
- D. The resources were not on the Project kick-off.
Answer: C
NEW QUESTION # 136
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