[Sep-2021] Salesforce CRT-251 Dumps – Reduce Your Chance of Failure in CRT-251 Exam
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NEW QUESTION 18
Universal Containers' management wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- A. Implement Collaborative Forecasting with quota attainment.
- B. Build a forecast list view by product family group.
- C. Build a custom forecast report showing product groups.
- D. Implement Collaborative Forecasting with product family.
Answer: A,D
NEW QUESTION 19
Which two benefits are realized when using Lightning Email Content Delivery instead of sending attachment outside of Salesforce? (Choose two.)
- A. Create password-protected documents.
- B. Ability to remove permissions to view/download.
- C. View the amount of times the file has been downloaded.
- D. Documents are stored in Salesforce Files.
Answer: A,C
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=content_delivery_about.htm&type=5
NEW QUESTION 20
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)
- A. Attributes needed to segment and categorize customers.
- B. Average number of customers managed by a sales representative.
- C. Number of currencies needed to support each sales territory.
- D. Distance between customer headquarters and their sales representatives
Answer: A,C
Explanation:
Explanation
NEW QUESTION 21
A Lightning for Outlook layout can be assigned to which two options? (Choose two.)
- A. Role
- B. Team
- C. User
- D. Profile
Answer: C,D
NEW QUESTION 22
Universal Containers wants to implement a website for a new product launch. The siteshould be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Lightning Platform
- B. Customer Community
- C. LightningComponents
- D. Salesforce Mobile Sites
Answer: B
NEW QUESTION 23
Universal Containers forecasts and closes business monthly, and it needs to store details of open opportunities weekly. The sales management team wants to analyze how the sales funnel is changing throughout the month.
What should a consultant recommend to meet this requirement?
- A. Create a reporting snapshot to run weekly and store the results in a custom object.
- B. Schedule a custom forecast report to run weekly and store the results in a custom report folder.
- C. Create a reporting snapshot to run daily and store the results in a custom object.
- D. Schedule a custom forecast report to run daily and store the results in a custom report folder.
Answer: B
NEW QUESTION 24
A marketing department that runs many concurrent campaigns has specified that the influence timeframe for a campaign is 60 days. What is the impact on the campaign influence for opportunities when a contact is associated to an opportunity in a contact role?
- A. Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaigns with Influenced Opportunities Report.
- B. All campaigns created within the last 60 days will be added to the campaign influence related list.
- C. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
- D. All contacts associated with campaigns will be added to the campaign influence related list.
Answer: A
NEW QUESTION 25
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?
- A. Create a global publisher action to view all customer purchasing activity.
- B. Enable Salesforce Console for Sales to see customer purchasing activity.
- C. Enable the Orders object in Salesforce to track customer purchases.
- D. Create a custom object related to the account, contact, and contract objects.
Answer: C
NEW QUESTION 26
Universal Containers uses a custom object named "Analysis", which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones. What should a consultant recommend to meet this requirement?
- A. Create an Action.
- B. Create a custom object tab.
- C. Create a Visualforce page.
- D. Create a related list button.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 27
How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?
- A. Create a dashboard to run as a specified user.
- B. Create a dashboard with multiple components.
- C. Create a dashboard to run as the logged-in user.
- D. Create a dashboard for all opportunities in the region.
Answer: A
NEW QUESTION 28
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? Choose two answers.
- A. Create a report filtering for the desired criteria and individuals subscribe to the report.
- B. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- C. Define a workflow rule and email task that is triggered when key fields are updated to new values.
- D. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
Answer: A,D
NEW QUESTION 29
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new
working
closed
A user issue can be logged as:
new
waiting for reply
closed
What features should a System Administrator use to track both case types?
- A. Support Processes and Record Types
- B. Record Types and Page Layouts
- C. Automated Case Users and Workflows
- D. Process Builder and Page Layouts
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 30
The shipping department at Universal Containers is responsible for sending product samples as part of the sales process. When an opportunity moves to the "sampling" stage, Universal Containers wants an automatic email sent to the shipping department listing the products on the opportunity. How can this requirement be met using a workflow email?
- A. Create is on the opportunity using a Visualforce email template.
- B. Create is on the opportunity using an HTML email template.
- C. Create is on the opportunity product using an HTML email template.
- D. Create is on the opportunity product using a Visualforce email template.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 31
Universal Containers does NOT have a direct sales team; its channel partners are responsible for selling and servicing products. Over the past quarter, these has been an increased volume of leads. However, the Vice President of Channels has been receiving many complaints from partners on the poor quality of the leads and has noticed a significant drop in the lead conversion rate. What should a consultant recommend to improve partner satisfaction with the leads being shared?
- A. Assign all leads to the partner channel manager to validate the lead data and manually assign to partners.
- B. Create a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
- C. Use the lead score on the Find Duplicates button and assign the leads with a score in the high category.
- D. Create multiple validation rules to ensure that all fields on the lead record are populated with data.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 32
Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant product's sales process.
Which two solutions should a consultant recommend to meet these requirements? Choose two answers.
- A. Create sales stages that align with opportunity record types.
- B. Configure opportunity record types for each sales process.
- C. Define the default opportunity teams for each opportunity record type.
- D. Define sales processes to map to each opportunity record type.
Answer: A,D
NEW QUESTION 33
Which two should an administrator consider when configuring workflow rules? (Choose two.)
- A. Rules must be deactivated before using the Data Import Wizard.
- B. Rule actions can take place immediately or can be time based.
- C. Rules can be evaluated when records are created or edited.
- D. All existing records are evaluated when a new rule is activated.
Answer: B,C
NEW QUESTION 34
Universal Containers uses Products in Salesforce and has a private security model. The product management employees do NOT have access to all opportunities but wants to track the performance of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product?
- A. Create a trigger to set the product manager as owner for opportunities on the new product.
- B. Create a criteria-based sharing rule to add the product management team to relevant opportunities.
- C. Create a new product and add it to the price book with the product manager as an owner.
- D. Create a trigger to add the product management team to the sales team of relevant opportunities.
Answer: B
NEW QUESTION 35
The VP of Sales at Universal Containers requested that "Verbal Agreement" is added as a new opportunity stage. The administrator added this new picklist value to the stage field, but found that the new value was not available to users.
What should the administrator do?
- A. Add the new value to the appropriate sales process.
- B. Add the new value to the appropriate record type.
- C. Ensure the new value was marked as active.
- D. Ensure the limit of 10 stage values was not exceeded.
Answer: A
NEW QUESTION 36
Universal Containers supports two lines of business: shipping and freight. Thesales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
- A. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
- B. Create different record types and sales processes for each line ofbusiness, and assign different stages to each page layout.
- C. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
- D. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
Answer: D
NEW QUESTION 37
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? Choose two answers.
- A. Completeness of records entered into the new system
- B. Number of neglected opportunities over time by role
- C. Overall effectiveness of mass email campaigns
- D. Number of reports exported to Excel for analysis
Answer: A,B
NEW QUESTION 38
A premier customer for Universal Containers needs access to confidential product roadmap information.
Which two steps should a sales representative take to securely send this information using content delivery?
Choose two answers.
- A. Remove access to content after a specified date.
- B. Require the customer to enter a password to view the content.
- C. Require the recipient to log into Salesforce to access the content.
- D. Require the customer to enter a security token to download the content.
Answer: A,B
NEW QUESTION 39
The marketing department at Universal Containers is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its communication materials can be migrated as well. What should a consultant recommend to migrate the marketing department's email templates?
- A. EnableEmail to Salesforce before sending email templates to Salesforce.
- B. Create an email template change set or use the Lighting Platform.
- C. Enable Email-to-Close and use the Import Wizard.
- D. Manually recreate the email and mail merge templates in Salesforce.
Answer: D
NEW QUESTION 40
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